Return/Refund & Cancellation Policy

At Aayurja, we are committed to ensuring customer satisfaction. Please review our policy regarding returns and refunds.

Eligibility for Returns

You may request a return if:

• You receive a defective or damaged product.
• The product delivered is different from what you ordered.
• Products are eligible for returns within 7 days from the delivery date. Ensure the item is in its original condition and that all packaging is intact.

Non-Returnable Items

Certain items are ineligible for return. This includes:

• Perishable goods such as food, herbs, and health supplements.
• Products marked as “non-returnable” on the website.

Return Process

To initiate a return, follow these steps:

• Contact us via our support email within 48 hours of receiving the product.
• Provide details, including the order number, product description, issue, and images of the product in question.
• Our team will review your request and, upon validation, provide further instructions.

Refund Policy

Once a return request is approved, refunds will be processed within 24 hours. It may take 7-10 working days for the amount to reflect in your original mode of payment.

Refunds are issued only after our team receives and inspects the product.

Conditions for Exchange

Exchanges are permitted if the product is defective or if a wrong item was shipped. Exchanges will be handled in a similar manner to returns.

Cancellations

Orders can be cancelled before they are dispatched. If the cancellation request is approved, the refund will be processed within 24 hours.

Contact Us

For any queries related to returns, refunds, or cancellations, please contact our customer service team at support@aayurja.com.